OFFICE HOURS:

Monday – Thursday:  8:30 a.m. to 4:30 p.m. Mountain Standard Time

Friday:  8:30 a.m. to 3:00 p.m. Mountain Standard Time

SHIPPING OPTIONS:

Glasscraft offers several different shipping options: UPS, FedEx & US Postal Service, to name a few. All orders will be shipped UPS Ground unless an alternate shipping preference is indicated when ordering. Shipping charges are determined by weight, destination, and method of shipment.

PAYMENT OPTIONS:

Visa, MasterCard or Discover • Prepay Money Order • C.O.D. Cashiers Check • C.O.D. Money Order.

 • Coming soon:  Paypal.

***Please note: C.O.D. shipments are charged an additional $8.50 fee per box by the carrier.***

  This fee may change at any time without prior warning.

ORDERS:

• A $25.00 minimum purchase is required for all orders.

• Special Order Items must be prepaid prior to shipment and are not returnable or refundable.

• No C.O.D. shipments to Hawaii or Alaska.

• All orders shipped outside the United States must be prepaid in US funds prior to shipping.

RETURN POLICY:

Do Not Return Merchandise Without a Return Authorization Number.

We will not accept returned merchandise unless a Return Authorization Number has been issued to you by our Customer Service Department. If you receive defective or incorrect merchandise, you must notify us within 48 hours of receipt, so the problem can be rectified in a timely manner. 

 Items returned for any other reason are subject to a minimum 15% restocking fee and the customer is responsible for return shipping charges. No Returns on Books, Videos, DVD’s or Special Order items. No Returns accepted 30 days after receipt. Shipping & handling charges are non-refundable.

C.O.D. RETURNS:

Any shipment returned to us because the customer was not home to accept delivery or if funds were not available at the time of delivery, will be charged a restock fee. In addition, the customer will be required to pay all shipping costs and all future orders must be pre-paid prior to shipping.     No Exceptions!

DAMAGED SHIPMENTS:

Glasscraft is not liable for damage or loss of merchandise after it leaves our warehouse. Every order is carefully packed and inspected by experienced personnel to insure safe arrival of your shipment. If damage or loss does occur, the customer must file all claims for damage directly to the carrier within 24 hours of receipt. (UPS–1-800-742-5877 / FedEx–1-800-463-3339) Once you initiate the claim with the carrier, notify Glasscraft and we will assist you in expediting your claim. The customer must accept any box that seems to be slightly damaged or is totally damaged. The customer must retain the entire contents of the damaged shipment, including the box, all packaging materials and the merchandise for inspection. By refusing a damaged box you delay the claims process.

All prices & terms subject to change without notice. Ordering from Glasscraft, Inc. implies acceptance of Glasscraft policies.